How long does shipping take?
We offer FREE worldwide shipping on all orders! Estimated delivery times vary by location:

• Standard Shipping: 8-20 business days (FREE)
• Express Shipping (if available): 5-10 business days

💡 Note: Processing time (1-3 business days) is not included in the shipping estimate.

🌍 Do you ship internationally?
Yes! We offer FREE worldwide shipping to most countries. Delivery times may vary depending on customs clearance in your country.

📍 How Can I Track My Order?
Once your order has shipped, you will receive a tracking email with a unique link.

✅ How to track your order:

1. Check your email – You will receive an email containing your tracking link.
2. Click the tracking link – This will redirect you to the shipping carrier’s website for real-time updates.
3. Allow for updates – Tracking may take 2-5 days to reflect movement after shipment.

⚠️ Tracking emails are sent automatically once your package leaves our warehouse.

🔄 What is your return policy?

• Since we work with global suppliers, returns are not accepted unless the item is damaged or incorrect.
• If you receive a damaged or wrong item, contact us within 7 days of delivery for a replacement or refund.

💳 How do refunds work?

• If your order qualifies for a refund, we will issue a full refund to your original payment method.
• Refunds are processed within 5-10 business days after approval.

📩 How do I request a refund or replacement?

• Email us at info@lurelle.com with your order number and a photo of the product or dm @ShopLurelle on Instagram

💎 How do I take care of my jewelry?

• Avoid water, sweat, and perfumes to prevent fading.
• Store in a dry, cool place (preferably in a jewelry pouch).

✨ Is your jewelry real gold or silver?

• Most pieces are made with 925 Sterling Silver or Stainless Steel.

📭 My order is late – what should I do?

• If your order hasn’t arrived within 45 days, contact us for assistance.

🚫 Can I cancel my order after purchasing?

• We process orders quickly! If your order has not been shipped, we may be able to cancel it within 12 hours.

🤔 What if I put the wrong address?

• If your order has not shipped yet, email us ASAP at info@lurelle.com or dm @ShopLurelle.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer PayPal, Shop Pay, and other secure payment options.

Can I use multiple payment methods for one order?
At this time, only one payment method can be used per order.

How do I apply a discount code?
Enter your discount code at checkout in the designated field before completing your purchase. Only one discount code can be applied per order.

Will I be charged taxes on my order?
Taxes may apply depending on your location and local tax regulations. The final price, including any applicable taxes, will be shown at checkout.

Why was my payment declined?
If your payment was declined, check that your billing information matches your bank details. If the issue persists, try a different payment method or contact your bank.

How do I measure my ring size?
There are two simple ways to find your ring size:

1. Measure an existing ring: Use a ruler to measure its inner diameter.
2. Measure your finger: Wrap a string or paper around your finger, mark the overlap, and measure its length. Compare with a ring size chart.

💡 Tip: Fingers can swell slightly throughout the day. Measure in the evening for the most accurate size!